1. Shipping Coverage
Gardenure currently offers free standard shipping exclusively to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
We do not currently ship internationally. If you have questions about shipping to other locations, please contact our support team at support@gardenure.com.
2. Shipping Costs
Standard shipping to all UK addresses is completely free of charge. No additional shipping fees will be applied at checkout.
This offer applies to all orders, regardless of order value or product quantity.
3. Order Processing Timeline
All orders are processed during our standard business hours: Monday to Friday, 9:00 AM to 6:00 PM.
Orders placed before 2:00 PM on a business day will be processed the same day. Orders placed after 2:00 PM or during weekends and UK public holidays will be processed on the next business day.
Processing time typically takes 1-2 business days from the order confirmation date.
4. Delivery Timeline
Once your order has been processed and dispatched, delivery will occur within 3-7 business days. This timeframe is measured from the dispatch date, not the order date.
Delivery times may be extended during peak seasons, public holidays, or due to unforeseen circumstances. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor delivery progress.
5. Delivery Address Requirements
To ensure successful delivery, your delivery address must:
- Be a valid UK address
- Include a street address, postcode, and contact telephone number
- Be accessible to delivery personnel
- Not be a PO Box or mail forwarding service (unless agreed in advance)
We are not responsible for delivery delays caused by incomplete or incorrect address information provided by the customer.
6. Order Tracking
Upon dispatch, you will receive an email containing a tracking number and a link to track your shipment in real-time. You can use this information to monitor the status and estimated delivery date of your order.
7. Delivery Attempts
Our delivery partners typically attempt delivery once. If no one is available to receive the package, a calling card will be left with instructions for collection or rearrangement of delivery.
It is your responsibility to ensure someone is available to receive the delivery or to make alternative arrangements. We are not responsible for failed delivery attempts due to recipient unavailability.
8. Risk and Ownership
Risk of loss or damage to products passes to you upon delivery to your address. Once delivered, you become the owner of the products.
9. Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the stated delivery window (3-7 business days), please contact us immediately:
Email: support@gardenure.com Telephone: +44 7832 650291
Provide your order number, photographic evidence of damage (if applicable), and a description of the issue. We will investigate and take appropriate action, which may include arranging a replacement delivery or issuing a refund in accordance with our Returns and Refunds Policy.
You must report damaged goods or non-delivery within 7 days of the expected delivery date to be eligible for compensation.
10. Weather and Force Majeure
Delivery times may be affected by adverse weather conditions, strikes, natural disasters, or other circumstances beyond our reasonable control. We will make reasonable efforts to minimize delays, but we cannot guarantee delivery within the stated timeframe during such events.
11. Signature and Proof of Delivery
For large or high-value orders, signature may be required upon delivery. The delivery partner will attempt to obtain a signature from an authorized recipient. A signed delivery confirmation will serve as proof of receipt.
12. Liability for Shipping
While we take great care to ensure safe delivery of your products, Gardenure is not liable for:
- Delays caused by delivery partners or external carriers
- Damage caused during transit by the delivery partner
- Failed delivery attempts due to inaccessible addresses or recipient unavailability
- Loss or damage occurring after delivery to your address
Our liability in relation to shipping is limited to the cost of the order or arranging a replacement delivery.
13. Special Delivery Requests
If you require a specific delivery date or time, or have special delivery instructions, please contact us before placing your order:
Email: support@gardenure.com Telephone: +44 7832 650291
We will make reasonable efforts to accommodate special requests, but cannot guarantee fulfillment.
14. Changes to Shipping Policy
Gardenure reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the Website. For substantial changes, we will notify customers via email where practical.
15. Contact Information
For questions about shipping or delivery, please contact us:
Email: support@gardenure.com Telephone: +44 7832 650291 Address: 19 Hornsmill Avenue, Widnes, Cheshire, United Kingdom, WA8 5DY Business Hours: Monday to Friday, 9:00 AM to 6:00 PM