General
What is Gardenure?
Gardenure is an online garden furniture and patio outdoor products store specializing in high-quality chairs, tables, and outdoor furnishings for the UK market.
Who operates Gardenure?
BISOUS BATH LUXURIES LTD (Company Number: 15200813), based in Widnes, Cheshire, United Kingdom.
Is Gardenure legitimate?
Yes. We are a registered UK company fully compliant with Consumer Rights Act 2015, Distance Selling Regulations, and UK GDPR.
Do you have a physical store?
No. Gardenure operates exclusively online at https://gardenure.com/
What products do you sell?
Patio chairs, dining tables, bistro tables, and outdoor garden furniture made from weather-resistant materials like cast aluminium and treated steel.
Can I buy in bulk? Contact support@gardenure.com for wholesale inquiries.
Ordering & Payment
How do I place an order?
Browse products, add to cart, proceed to checkout, enter delivery address, select payment method, and complete payment.
What payment methods do you accept?
Visa, Mastercard, Apple Pay, and Google Pay.
Is payment secure?
Yes. All transactions use SSL/TLS encryption and PCI DSS-compliant payment processors. Your card details are never stored on our servers.
Why was my payment declined?
Common reasons: incorrect details, insufficient funds, or billing address mismatch. Check with your bank or try an alternative payment method.
Do you offer payment plans?
No. Full payment is required at checkout.
Can I modify my order after placing it?
Contact support@gardenure.com immediately if within 1-2 hours of order placement.
Shipping & Delivery
Where do you ship?
UK only (England, Scotland, Wales, Northern Ireland).
Is shipping free?
Yes. Free standard shipping to all UK addresses.
How long does delivery take?
1-2 business days processing + 3-7 business days delivery = approximately 4-9 business days total.
What is the order cut-off time?
Orders placed before 2:00 PM GMT (Monday-Friday) are processed the same day.
Can I track my order?
Yes. You’ll receive a tracking number via email once dispatched.
What if my delivery is late?
Contact support@gardenure.com with your order number. We investigate with the delivery partner.
What if my order arrives damaged?
Report within 7 days with photos. We’ll arrange replacement or refund.
What if my order doesn’t arrive?
Contact us with your tracking number and order details. We’ll investigate and arrange replacement or refund.
Returns & Refunds
How long do I have to return items?
14 calendar days from delivery (Cooling-Off Period). Faulty items can be reported within 30 days.
Are returns free?
Yes. We provide a prepaid return shipping label.
What can I return?
Unopened, unused items in original packaging with all components. Faulty items can be returned even if used.
What’s the refund timeframe?
5 business days from receipt and inspection of your returned item. Bank processing adds 3-5 additional days.
Will I get a full refund?
Yes. Full refund including product cost and original shipping.
How will I receive my refund?
Refund is credited to your original payment method.
Can I exchange items instead?
No direct exchanges. Return the item, receive refund, then place a new order.
What if I refuse delivery?
You can refuse delivery if the item doesn’t match the description. Full refund will be issued.
Products
Are products weather-resistant?
Yes. All products are made from weather-resistant materials designed for outdoor use.
What materials are used?
Cast aluminium, treated steel, weather-resistant fabrics, and treated wood.
Do products come with cushions?
Some products include cushions; others are sold separately. Check individual product pages.
Are products stackable?
Some are. Check product specifications for stacking capabilities.
How do I care for furniture?
Clean regularly with mild soap and water, dry thoroughly, apply protective coatings, store indoors during winter, use furniture covers for protection.
How long do products last?
5-10 years with regular maintenance; 10+ years with careful use and seasonal storage.
Do products have warranties?
Yes. Warranty details vary by product and are specified in descriptions. Contact support@gardenure.com for details.
Shipping Issues
What if my delivery address is incorrect?
Contact support@gardenure.com immediately. If before dispatch, we’ll correct it at no cost. After dispatch, contact the carrier using your tracking number.
What if I’m not home for delivery?
The driver will leave a calling card with redelivery instructions. You can arrange redelivery through the carrier.
Can someone else sign for delivery?
Yes. An authorized person at your address may accept delivery.
Account & Support
How do I contact customer support?
Email: support@gardenure.com Phone: +44 7832 650291 Hours: Monday-Friday, 9:00 AM to 6:00 PM
What’s your response time?
24-48 hours during business hours.
How do I reset my password?
Click “Forgot Password” on login page, check your email for reset link, create new password.
How do I leave a product review?
Go to the product page, find “Customer Reviews” section, click “Write a Review,” provide rating and feedback.
How do I unsubscribe from marketing emails?
Click the “Unsubscribe” link in any marketing email or contact support@gardenure.com.
Policies & Legal
What’s your return address?
Gardenure Returns Department, 19 Hornsmill Avenue, Widnes, Cheshire, United Kingdom, WA8 5DY
Are you compliant with UK law?
Yes. We comply with Consumer Rights Act 2015, Distance Selling Regulations, UK GDPR, and all applicable UK consumer protection laws.
How is my data protected?
UK GDPR and Data Protection Act 2018 compliance, SSL/TLS encryption, PCI DSS standards, regular security audits, secure storage.
Is my payment information stored?
No. Full card details are never stored. Payment processing is handled entirely by secure third-party processors.
What’s your governing law?
England and Wales, UK. Disputes are resolved in UK courts.
Do you use cookies?
Yes. We use cookies for functionality, analytics, and personalization. Manage preferences in your browser or through our consent banner.
How do I file a complaint?
Email support@gardenure.com with details. We respond within 5 business days with assessment and resolution options.
Need Help?
Contact Us: Email: support@gardenure.com Phone: +44 7832 650291 Hours: Monday-Friday, 9:00 AM to 6:00 PM Address: 19 Hornsmill Avenue, Widnes, Cheshire, United Kingdom, WA8 5DY